20 July 2020 As of July 20, 2020, ICBC is moving to an appointment-based system for most driver licensing office transactions. As customer volume increases, we are asking customers to book an appointment before visiting an ICBC office for transactions such as driver licence renewals and knowledge tests. When booking a visit to a driver licensing office, customers can choose a location and time that is convenient for them, allowing customers to plan their visit in advance. The online appointment system is available on icbc.com with clear instructions and information. Customers are given an option to book an appointment depending on their transaction type. The system also advises customers how to book their appointment for applicable Service BC and appointed agent driver licensing offices. Please note that customers and schools will continue to use the existing online road test booking service for all road test bookings. Booking appointments ensures ICBC continues to maintain physical distancing guidelines set by the provincial health office.